Thank you for participating in Fortify’s annual customer survey! Our survey works on a scale of 1 to 5 where 1 represents needs improvement and 5 represents exceeds expectations. Please provide answers to the following questions for each department so that our team can better serve you. First Name * Email * Case Design/Illustrations Accuracy of data provided in Illustrations 1 2 3 4 5 Knowledge of Case design team 1 2 3 4 5 Communication and Follow-up 1 2 3 4 5 Turnaround time on overall process 1 2 3 4 5 Support (how to do things) 1 2 3 4 5 Case Management and Underwriting Accuracy of data provided in the Fortify system 1 2 3 4 5 Knowledge of Case Mgmt/Underwriting team 1 2 3 4 5 Communication and Follow-up 1 2 3 4 5 Turnaround time on overall process 1 2 3 4 5 Turnaround time vs Competition 1 2 3 4 5 Instructions provided on how to do things 1 2 3 4 5 Policy Service Accuracy of data provided 1 2 3 4 5 Knowledge of our Service team 1 2 3 4 5 Communication and Follow-up 1 2 3 4 5 Turnaround time Policy Delivery and placement 1 2 3 4 5 Turnaround time Service and Benefit Updates 1 2 3 4 5 Support (Instruction and how to do things) 1 2 3 4 5 Licensing and Commissions Accuracy of data provided 1 2 3 4 5 Knowledge of Licensing team 1 2 3 4 5 Communication and Follow-up 1 2 3 4 5 Turnaround time on processing requests 1 2 3 4 5 Support (how to do things) 1 2 3 4 5 Submit
